Privacy Policy
k9wn Data Protection

§1 Who We Are

k9wn is an internationally licensed online casino and sportsbook operating at k9wn.pro. The platform serves English-speaking players across Pakistan, offering cricket betting, live dealer casino games, slots, and a full sportsbook with PKR-denominated transactions via JazzCash, EasyPaisa, HBL, UBL, and other local payment methods.

For the purposes of this Privacy Policy, k9wn acts as the data controller in respect of any personal information collected through the platform. The data controller is responsible for determining how and why your personal data is processed. Any reference to "k9wn", "we", "us", or "our" in this document refers to the licensed operator of the k9wn platform.

If you have any questions about how k9wn handles your personal data, you may contact our privacy team at any time via [email protected]. We aim to respond to all privacy-related enquiries within 14 working days.

§2 Data We Collect

k9wn collects personal data through several channels: directly from you when you register an account or interact with the platform; automatically through your use of the website; and from third-party sources such as payment processors and identity verification providers. The categories of data we collect are set out below.

2.1 Registration & Identity Data

When you create a k9wn account, we collect the information you provide during the registration process. This includes:

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify that you are aged 21 or above).
• Gender (where provided voluntarily).
• Residential address, including city, province, and postcode.
• Email address and phone number.
• Username and password (the password is stored in hashed, non-reversible form — k9wn staff cannot view your raw password).
• CNIC number or passport number, as required for identity verification (KYC).

2.2 Financial & Transaction Data

To process deposits and withdrawals, k9wn collects and stores the following financial information:

• Payment method type (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, Visa/Mastercard).
• Account or card details associated with your chosen payment method, to the extent required by the payment processor.
• Transaction history, including deposit amounts, withdrawal requests, and bonus activations.
• PKR amounts wagered, won, and lost across all games and sportsbook markets.

2.3 Identity Verification Documents

As part of our KYC (Know Your Customer) obligations under our licensing requirements and anti-money laundering regulations, k9wn may request and store copies of:

• Government-issued photo identification (CNIC front and back, or passport bio page).
• Proof of residential address (utility bill, bank statement, or similar document dated within three months).
• Proof of payment method ownership (screenshot of mobile wallet, bank statement header, or card image).
• Source of funds documentation where required by our compliance team.

2.4 Usage & Technical Data

When you access k9wn, our systems automatically collect certain technical information about your device and browsing behaviour:

2.5 Communications Data

Where you contact k9wn's support team via live chat or email, we retain records of those communications. This includes the content of messages, timestamps, and the resolution outcome. These records are used for quality assurance, compliance, and in the event of a dispute.

§3 How We Use Your Data

k9wn uses your personal data for the following specific purposes. We do not use your data in ways that are incompatible with these stated purposes without first informing you and, where required, seeking your consent.

• Account Creation & Management: To create, verify, and maintain your k9wn account, including identity and age verification to confirm you meet the 21+ eligibility requirement.
• Transaction Processing: To process your PKR deposits, withdrawals, and bonus credits via your chosen payment method, and to maintain an accurate record of your account balance and transaction history.
• Platform Operation: To deliver the core features of the k9wn platform — including sportsbook betting on PSL and international cricket, live casino games, and slot games — and to ensure the platform functions correctly on your device.
• Legal & Regulatory Compliance: To fulfil our obligations under our international gaming licence, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, and cooperation with any lawful request from a regulatory or law enforcement authority.
• Responsible Gaming: To monitor your gambling activity for indicators of problem gambling behaviour and, where appropriate, to intervene with responsible gaming tools such as deposit limits, session alerts, or account cooling-off periods.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and any other activity that violates k9wn's Terms and Conditions.
• Customer Support: To respond to your queries, resolve disputes, and improve the overall quality of our player support service.
• Marketing Communications (with consent): To send you promotional emails or platform notifications about bonuses, new games, or PSL betting markets — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.

§4 Legal Basis for Processing

k9wn processes your personal data on one or more of the following legal bases, depending on the purpose of processing:

• Contractual Necessity: Processing required to perform our contract with you — i.e., operating your k9wn account, processing transactions, and delivering the platform's services.
• Legal Obligation: Processing required to comply with our licensing conditions, AML regulations, and any lawful order from a competent authority.
• Legitimate Interests: Processing carried out for our legitimate interests — such as fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your rights.
• Consent: Processing based on your freely given consent, such as the sending of marketing communications. Where processing is based on consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

§5 Data Sharing & Third Parties

k9wn does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Processors

To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or Visa/Mastercard, we share the financial data necessary to complete the transaction with the relevant payment processor. These providers are contractually bound to handle your data securely and only for payment processing purposes.

5.2 Identity Verification Providers

k9wn uses third-party KYC and identity verification services to validate the identity documents you submit. These providers process your identification data on our behalf and are prohibited from using it for any purpose other than completing the verification check.

5.3 Game Providers

Third-party game studios whose games are available on k9wn may receive limited technical data — such as a pseudonymous player identifier and session token — to enable the game to load and record the outcome. These providers do not receive your personal identity information.

5.4 Regulatory & Law Enforcement Authorities

k9wn may disclose your personal data to licensing regulators, law enforcement agencies, or other competent authorities where required by applicable law or where k9wn has reasonable grounds to believe that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

5.5 Business Transfers

In the event that k9wn undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice of any such change via the platform prior to your data being transferred and becoming subject to a different privacy policy.

§6 Cookies & Tracking Technologies

k9wn uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences, and to help us understand how players interact with the site. Below is a summary of the categories of cookies we use:

Strictly necessary cookies cannot be disabled as they are essential to the platform's operation. You may manage your preferences for functional, analytics, and marketing cookies through your browser settings or the cookie preference centre available on the platform. Please note that disabling certain cookies may affect your experience on k9wn.

§7 Data Retention

k9wn retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods applicable to the main categories of data are as follows:

• Account & Identity Data: Retained for the lifetime of your account plus a minimum of five years following account closure, in accordance with AML regulatory requirements.
• Transaction Records: Retained for a minimum of five years from the date of the transaction, as required by our licensing obligations.
• KYC Documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Communication Logs: Retained for a minimum of two years from the date of the communication, or longer where the communication is relevant to an ongoing dispute or investigation.
• Marketing Preferences & Consent Records: Retained until consent is withdrawn and for a period of one year thereafter, as evidence of the consent record.
• Technical & Usage Logs: Retained for up to 12 months for general platform analytics purposes, and up to five years where retained as evidence of fraud or suspicious activity.

Upon expiry of the applicable retention period, k9wn will securely delete or anonymise your personal data in accordance with industry-standard data destruction procedures.

§8 Your Rights

As a user of the k9wn platform, you hold the following rights in relation to your personal data. These rights may be subject to certain conditions and limitations depending on the applicable legal framework and the nature of the processing involved.

• Right of Access: You may request a copy of the personal data that k9wn holds about you, together with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right does not apply where k9wn is required to retain your data for legal or regulatory compliance purposes.
• Right to Restrict Processing: You may request that we limit the processing of your data while a dispute over its accuracy or the lawfulness of processing is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our privacy team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

§9 Data Security

k9wn takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and k9wn's servers is encrypted using industry-standard TLS protocols, ensuring that it cannot be intercepted in transit.
• Hashed Password Storage: Account passwords are never stored in plain text. We use strong one-way hashing algorithms so that even k9wn staff cannot access your raw password.
• Access Controls: Access to personal data within k9wn's internal systems is restricted on a strict need-to-know basis. Staff members only have access to the data necessary to perform their specific role.
• Fraud Monitoring: k9wn's security systems continuously monitor for suspicious login activity, unusual transaction patterns, and other indicators of account compromise or fraudulent behaviour.
• Regular Security Audits: k9wn conducts regular internal and third-party security assessments of its platform infrastructure to identify and remediate vulnerabilities.

While k9wn takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password for your k9wn account and never share your login credentials with anyone.

§10 Children's Privacy

The k9wn platform is strictly intended for adults aged 21 and above. k9wn does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the k9wn account registration process, and accounts found to have been registered by individuals under 21 will be immediately closed with all balances forfeited.

If you are a parent or guardian and believe that your child has registered on k9wn without your knowledge, please contact us immediately at [email protected]. We will investigate and take all necessary steps to close the account and delete any personal data collected.

§11 Changes to This Policy

k9wn reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our platform's features. When we make material changes to this policy, we will notify you via the platform interface or by email to your registered address at least 14 days before the changes take effect.

The date at the top of this document indicates when this version of the Privacy Policy was last reviewed and updated. Your continued use of the k9wn platform following the effective date of any revised policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how k9wn is protecting your data. If you do not agree with any material change to this policy, you should cease using the platform and may request account closure by contacting our support team.

§12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way k9wn handles your personal data, please get in touch with our privacy team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

This Privacy Policy was last reviewed on 1 January 2026 and supersedes all previous versions of the k9wn Privacy Policy.